I am at my 30s with a loss of 40/70/15 db in low med and high frequencies. And I find it really hard to talk on the phone. I have been in a car accident last year that left me severely injured and the insurance company redirected me to a nowin / no fee solicitors company. They have managed my case well but I find it extremely difficult to communicate with them. They call me on my mobile phone and try to explain to me legal terms and conditions and they ask me to accept. I explained to them that I cannot hear them via phone but they just ignore this and they never sent me the emails or written texts with the conditions that they promise me on the phone. Do I have any legal rights to request written communication? My case is left at the point where the other party made an offer to settle my case by paying a good amount of money and the solicitors now do not reply to my emails.
thank you very much.
Have you got their actual physical address, not their email address . You can not verify whether or not they have received your emails. There is no proof of delivery should there be a dispute. A letter is at least verifiable that it has been delivered. And don’t forget to keep a copy.
many thanks for your help. I will write a more formal letter to their original email address. So far a have sent several emails to the solicitor who is responsible for my case but I have not received a reply
We're sorry to read about the difficulties you've been facing with your solicitors
Unfortunately we do not offer an advocacy service and we no longer have a legal case work team, so are unable to provide you with one to one support on this occasion. However we would encourage you to contact the Equality Advisory and Support Service (EASS) who can offer you further help and support for queries relating to the Equality Act.
I’ve also attached the following factsheets which you may find useful on the Equality Act 2010;
We also would second what Tiptop has said about writing them a letter and stating your require them to state the terms and conditions in writing.
We wish you all the luck with your case. Please keep us posted with the outcome.
Rachel on behalf of the Information Line
First of all I will say I am not a legal person. I do not know the law on this one but I think it may come under disability discrimination act 2010. See link to CAB.
what I would do in your position is to send them a letter, recorded delivery, saying something to the effect that you are deaf, cannot use y
the phone and have not understood any terms,conditions or agreement purporting to your case. Until they send you the conditions ,terms etc in written form... you do not agree for the case to be moved forward or settled until you understand what is happening.
You are after all employing them and I expect they will take their share of the compensation, which could be substantial. so it is essential you know exactly how that works. It could affect your desision to accept the monies offered, as you may or may not receive as much as you think. This needs to be made clear to you.