I'm not sure if this is the right forum for this....I've noticed that whenever I shop in Marks and Spencer, they rarely if ever have a member of staff on the till where the Hearing Loop is situated. I've emailed, written, complained in store and been promised time and time again that they will make sure in future that there is a staff member on those tills. Needless to say, nothing has changed. I've been fighting this battle with them for about 3 years! To add to the problem, the staff never know what the loop is, or what it's for. Can I ask if others here have experienced the same problem and if so, can you add your complaints/comments to M & S?
I've also only just discovered that my GP surgery has a loop. It wasn't switched on, plus none of the staff knew what it was! Frustrating to say the least!
I thought i had responded to the above but maybe I have done something wrong so here goes again. I have made a complaint to our local NHS Trust and they are starting to improve services including an audit of their portable loops, as already said audiology are amongst the worst, shouting out patients names from the end of a corridor. I visited my GP surgery, the loop was in a cupboard, I spoke to the practice manager and explained their duty under Accessible Information Standard 2016, her blank face said it all, I will check on my next visit. Local social services office the same, they shout out and again appear to have no loop. But I do blame us what have an hearing impairment or who are deaf, because I do believe people put up with a rubbish service rather than complain
I have the same issues, but feel that the NHS GPs and local authority are amongst the worst offenders, this is despite the duty they have since Accessible Information Standard came into force in 2016, I have raised the issues with my local NHS and they are at least exploring what and where they have portable loops, my GP surgery has one, but when last visited last week it was in a cupboard, I spoke to the practice manager, who had a blank expression when I explained the surgeries duty, I was amazed though that both my local audiology and social services offices, shouted out to people rather than have a visual display as many GP surgeries now have. But I also blame the majority of deaf and hearing impaired people for not complaining about poor service
This is a universal problem; the number of places that I visit that display the Tel.-Loop symbol, but it is either not switched on, or not set up correctly is amazing.
My doctor's surgery used to have a loop system in reception, but was removed during a refurbishment; then replace along with a new sign telling hearing aid users to 'switch their aids to Tel.', which I did, but still nothing. When I queried the receptionist I was informed that I had to ask for the loop system to be switched on, when I mentioned the the sticker on the sliding glass did not mention this only to switch the 'T' setting on, I received a blank look and not much else.
I have been having an ongoing battle with the local Sainsbury's store for quite some time. When opened the store had four loop systems fitted and labelled, three on checkout tills and one on the customer service desk. Following the store being flooded out during storm Desmond, the number of checkout tills fitted with loop systems dropped to two, plus the customer service desk. Recently in their infinite wisdom the customers service desk has been removed along with the loop system, one of the two checkout tills has been effectively closed and turned into the customer service desk leaving just one till with a loop system. Along with this few of the staff now that the checkout concerned is fitted with a loop system, that there is a notice indicating this and the position where the user should stand. On top of this the loop system on the checkout is not adjusted correctly such that it is possible to hear the checkout operator approximately three quarters of a meter before the 'stand here' sign that is attached the card reader post, but loose the loop system approximately 20 cm past the sign. All of this has been mentioned on numerous occasion, to no avail, again blank looks or am told that they would mention it; but nothing happens.
To a great extent companies pay lip service to the both the 'Disability Discriminating Act' ad the 'Equality and Discrimination Act' in that they provide the equipment, but do not make staff aware of the equipment,, the controls (power ON/ OFF switch and, or, mic ON/ OFF switch; poor or no training on what the loop systems are for or how to deal with people who use the loop systems. Equipment maintenance is another problem, or lack of it.
Personally I have had not experience of M&S, but as I have probably indicated above the state of play with loop systems is pretty poor; although there are some good companies, my dental practice, after asking several times, finally fitted a loop system, which I helped to test. I was brilliant, blasted the wax out of my ears so to speak.
I hope that the above was helpful
Yes absolutely everywhere its not switched on, including audiology dept at main hospital. Not been addressed even though been told countless times about the problem. Supermarkets as you say loop never open. Drs surgery not switched on. ESA Assessment not working. Could go on and on
some loops require charging first so even when they do switch them on they obviously won’t work. They are rarely tested either