I'm not sure if this is the right forum for this....I've noticed that whenever I shop in Marks and Spencer, they rarely if ever have a member of staff on the till where the Hearing Loop is situated. I've emailed, written, complained in store and been promised time and time again that they will make sure in future that there is a staff member on those tills. Needless to say, nothing has changed. I've been fighting this battle with them for about 3 years! To add to the problem, the staff never know what the loop is, or what it's for. Can I ask if others here have experienced the same problem and if so, can you add your complaints/comments to M & S?
I've also only just discovered that my GP surgery has a loop. It wasn't switched on, plus none of the staff knew what it was! Frustrating to say the least!
Yes absolutely everywhere its not switched on, including audiology dept at main hospital. Not been addressed even though been told countless times about the problem. Supermarkets as you say loop never open. Drs surgery not switched on. ESA Assessment not working. Could go on and on
some loops require charging first so even when they do switch them on they obviously won’t work. They are rarely tested either
I thought i had responded to the above but maybe I have done something wrong so here goes again. I have made a complaint to our local NHS Trust and they are starting to improve services including an audit of their portable loops, as already said audiology are amongst the worst, shouting out patients names from the end of a corridor. I visited my GP surgery, the loop was in a cupboard, I spoke to the practice manager and explained their duty under Accessible Information Standard 2016, her blank face said it all, I will check on my next visit. Local social services office the same, they shout out and again appear to have no loop. But I do blame us what have an hearing impairment or who are deaf, because I do believe people put up with a rubbish service rather than complain