I recently bought and have now just returned Roger pen transmitter and Mylink receiver with kneckloop because I cannot be sure there isn't a fault. While travelling in car or just sitting in queueing traffic, the volume at my hearing aids keep going right down to the point where I can't hear anything at all. Then it either decideds to randomly come back up again on it's own or my friend talks and it "wakes it up again. My friend said perhaps its some power saving feature but I think that would be ridiculous. When the volume level goes right down I feel obviously disorientated and cannot hardly hear any background noise, I probably wouldn't even hear if someone beeped their horn. I tryed this kit in a busy restaurant with loud hubub and music playing and this didn't happen. I thought maybe it's the electronics in car interfering with the kit , although I don't have any extra equipment fitted. Had been in touch with customer services at Connevans but the chap was puzzled as to what it could be. Has anybody out there experienced this same problem with this kit
This is not the Roger Pen that is doing it. It's your HAs. I find when my SoundRelax is set too strong, it stops my music that I'm listening too via my Roger Pen but it only happens when I'm on the bus.
A little late, but hey, could still help. I have yet to really experience the Roger Pen doing this, but the older version of this product, the Inspiro, certainly did it all the time! The system (in both the Roger and in the hearing aid itself) chooses an environment setting depending on what its computer thinks it "hears". If there's lot of background noise then it will work hard to keep you comfortable, if there's noise and speech signal it works hard to pull out that speech from the noise, and if it's speech only in quiet it goes to yet another set of digital programming. If its computers detected that you were in a "noise only" situation then it dulled the microphone input to "protect" you from this noise. Drove me nuts! As you transition from one environment to another, sometimes you really notice the change in sound. You may not perceive the change of environment as clearly yourself if the kind of background noise is frequencies you don't hear, so all you notice is the change in performance of the microphone. I had this turned off in my hearing aid (there isn't an "off" option, but the audiologist set all 3 situations to be exactly the same) and it helped a great deal, but never eliminated the problem in the Inspiro. As I say, my Roger has never really done it, noticeably but I'm used to it being incredibly strong and frustrating, maybe I wouldn't notice a subtle effect.
Remember also that the Roger is designed only to help you focus on the primary source of nearby noise, while ignoring things which happen further away. Although a beep of the horn would likely "bleed" into the microphone and you would hear it, the actual purpose is to keep that information out so you can hear your friend. If your friend isn't talking and there's just far away background noise, the Roger is perfectly correct in conveying to you that there's nothing happening - there is indeed no dominant signal that is within about 50cm of the Roger microphone, which is what it is searching for. It is your hearing aid microphone's job to tell you about background noise and environmental sounds.
The Roger also by default automatically chooses a microphone direction based on its orientation. Sometimes a fairly small movement can change it from thinking its upright to lying down. This affects the directional microphone very obviously, as the lanyard position activates only the upward pointing microphone and the "table" position activates both ends. I can make a "shh" noise into each end of my Pen (I know I can only hear this noise via the Roger so it's a good test noise) and in pointing mode there's virtually no sound when it's upside down, in table mode it's equal at both ends. You can manually override its choice of microphone setting so you can have it upright while thinking it's lying down. This is helpful if you have decided to clip it onto something which is neither really vertical nor totally horizontal, as it doesn't really know what to make of that.
It could have been faulty, it might have been just not what you expected, or it might have been possible to stop it doing that by changing the mode. I don't think you will ever know without having it any more.
Hi johnjordan, Roger isn't involved in amplification, it does other stuff.... it sends the audio wirelessly straight into your hearing aids.
If you were experiencing audio dropouts or similar you might look to the kit itself potentially but if its fading in and out likely not.
The problem is more likely to be hearing aid related. Either the settings on the aids or some kind of intermittent wax or skin flake issue, but probably the settings on the aids if I had to guess, the way the aids deal with noise.
Thank you for your post. We passed this over to our technical services team who have asked, where the Roger Pen was purchased from, was it Connevans? I haven’t personally received any reports of the issue you describe when using the Roger pen within a car setting. I would therefore suggest that the issue is investigated further, i.e. By returning it to the supplier for testing etc. If the unit was purchased from ourselves at Action on Hearing Loss, then I could forward the details onto the technical support team at Phonak who will have a greater knowledge of the components used within the equipment which may or not be subject to interference, however as the equipment has been on sale for a number of months now, I would suspect that any issue may be with the unit that you have.