I applied for a Disabled Freedom Pass and sent through my application with evidence of my hearing loss as well as my address (a DWP letter addressed to me, dated in the 3 months preceding the application).
The Council, which administers the programme itself, got back to me saying that I did not send evidence of address and need a letter from my landlord instead. I have replied that I sent a document which is clearly accepted as evidence but they chose to ignore this and are asking for a letter from my landlord instead. I do not wish to get my landlord involved. I find this practice to be extremely oppressive as there are disabled renters who are vulnerable and may not be in a position to ask for a supporting letter to their landlord or whoever they are living with. I am not able to send any other documents as my rent is inclusive of all bills.
Could anyone offer me advice as to my rights regarding the matter? I am aware that the Freedom Pass in administered under the Transport Act 2000 but there isn't much about residence criteria. Are there legal grounds for me to dispute the Local Authority's request?
Thank you for your post.
We are fairly limited in the information we can provide on Freedom Passes however, we checked the information online for the freedom pass and it seems that there isn’t any clear eligibility, except that they state that a ‘profound or severe’ hearing loss makes someone eligible.
The eligibility criteria does state that the borough’s application form will have guidance on what documentation needs to be provided:
I’d suggest that you contact the relevant borough and ask them to clarify exactly what documentation they need and whether you are able to provide an alternative instead of a letter from the landlord.
Transport for All are also a great organisation who may be able to assist further for you - http://www.transportforall.org.uk/